Customer Service Representative

Competencies & Skills

  • Effective verbal and written communication skills
  • Ability to communicate at all levels of the organization and work within a team structure to sup[port company objectives
  • Strong attention to detail and ability to prioritize work to meet a variety of deadlines
  • Solution-focused problem solving and openness to change
  • Openness to feedback and commitment to continuous improvement
  • Previous data entry and customer service experience strongly preferred
  • Manage high volume of work
  • Experience with Outlook, Excel, and Microsoft Word

Responsibilities

  • Processing co-op and advertising program credits and Live Burn program for all customers
  • Backup overflow on phones
  • Backup website inquiries
  • Forward Dealer Locator updates
  • Process mail and faxes – one time weekly
  • Timely performance

Qualifications

  • Must be 18 years or older
  • High School Diploma/GED Required

 

Please sent resume to our Human Resources Manager at jobs@empirecomfort.com

Place “Customer Service” in the Subject of your e-mail.


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